Exploiter · Guest Memory
Every guest remembered, the way they like it
ChatBeds picks up what guests like from their WhatsApp chats and calls (a high floor, extra pillows, breakfast at seven), asks them once to confirm, and puts it on their next booking for your team to see. Guests can see and forget anything, and their answer about offers is kept too.
Pearl Hotel
ChatBeds · Maria, réceptionniste
Picked up from the conversation
Only what the guest said in their own words, never a guess.
Asked once
One WhatsApp question: shall we remember this for next time? Yes or no.
On the next booking
Confirmed preferences become the booking's requests, and the team sees them on the booking.
Never the sensitive things
Nothing about health, religion or anything like it is ever kept.
Offers only with a yes
The guest's yes or no to offers is kept per channel, and STOP on WhatsApp ends them.
A Passport to other hotels
Guests carry what they confirmed to other ChatBeds hotels, and can take it back from any of them.
Encore plus de ChatBeds
Opérations WhatsApp
Votre équipe gère l’hôtel depuis WhatsApp, par texte ou message vocal, dans toutes les langues.
Ana, assistante vocale
Parlez à ChatBeds : Ana configure votre hôtel, répond aux questions et fait le travail du quotidien à la voix, en 20 langues.
Ana à la réception
Une tablette au comptoir où les clients font leur check-in et leur check-out, posent leurs questions et envoient leurs demandes, à la voix ou au toucher.
Gérez votre hôtel depuis WhatsApp, dès aujourd’hui
Gratuit jusqu’à 3 chambres. Les établissements plus grands commencent par 14 jours d’essai gratuit. La mise en place prend quelques minutes.