Privacy policy

This policy explains how Bang Tech Inc. ("we", "us") handles personal data in ChatBeds: this website, the web app at app.chatbeds.app and the WhatsApp service hotels use with it.

1. Who is responsible

For the accounts of hotels and their logins, and for this website, we are the controller. For the data a hotel keeps in ChatBeds about its guests and staff, the hotel is the controller and we process it on the hotel's behalf and on its instructions.

2. What we collect

• Account data: names, email addresses, phone numbers and roles of the people who use ChatBeds, and the hotel's details.
• Hotel data: rooms, prices, bookings, guest details, payments, tasks, stock and the record of who did what, as entered by the hotel or its staff, or received from its channels and partners.
• WhatsApp messages: messages and voice notes staff and guests send to the hotel's connected number, and the replies sent from it.
• Billing data: the plan, invoices and the last four digits of the card. Card numbers are handled by Stripe and never reach us.
• Technical data: logs of requests (such as IP address and browser), kept to run and protect the service.
• Set-up answers: what a hotel tells us when it signs up (type of property, size, goals) to suggest a plan and help it get started.

3. How we use it

• To provide ChatBeds: run bookings, send messages, understand staff requests, prepare reports and send alerts.
• To bill for the service and to send account messages (trial reminders, receipts, security notices).
• To support hotels when they ask, and only with the access they turn on.
• To keep the service secure, prevent abuse and meet legal duties.
• To improve ChatBeds using aggregated, non-identifying measures of how it is used.

We do not sell personal data, and we do not use hotels' or guests' data for advertising.

4. Service providers

We use these providers to run ChatBeds. Each processes data only to provide its service to us:

• Google Cloud and Firebase (hosting, database, sign-in) and Google Gemini (understanding and translating messages; reading photos of cleaned rooms; price suggestions).
• Meta Platforms (the WhatsApp Business Platform, for the hotel's number).
• Stripe (subscription billing, and payments a hotel takes on its own Stripe account).
• Groq (turning voice notes into text).
• Email delivery providers, for account emails.

Some providers process data in the United States and other countries. Where the law requires, we rely on appropriate safeguards such as standard contractual clauses.

5. How long we keep it

We keep a hotel's data while its account is open. When an account is closed we delete or anonymise its data within 90 days, except what we must keep for tax, accounting or legal reasons. Backups roll over on their own schedule.

6. Your rights

Depending on where you live, you may have rights to access, correct, delete or export your personal data, to object to or restrict some uses, and to complain to a data protection authority. If you are a guest or a staff member of a hotel, please contact that hotel first; we will help them answer you. See also how to delete your data.

7. Security

We protect data with encryption in transit, encryption of stored secrets, access by role and records of who did what. Read more on our security page.

8. Children

ChatBeds is a business service and is not meant for children under 16.

9. Changes

We will post any change here and, for important changes, tell account owners by email before it takes effect.

10. Contact

Bang Tech Inc., 131 Continental Dr Suite 305, Newark, DE 19713, US. Email contact@chatbeds.app, phone +1 (601) 978-7767.