Operate · Ana at reception
A receptionist at the desk, in your guest's language
Put a tablet or computer at the desk and pair it with a code. Guests talk to Ana or tap the screen to check in and out, ask about the hotel and send requests to your team, in their own language. A paid add-on, with 20 free minutes per hotel to try.
Paired, never the back office
Pair the tablet from Settings → Reception with a one-time code. The reception screen has no menu and no links, and can reach nothing but reception.
Talk or tap, in 20 languages
Guests talk to Ana in their own language, or do everything by touch. If voice isn't available, the buttons still work.
Answers from your information only
Wifi, breakfast, parking, check-out time: Ana answers only from what your hotel wrote, never from guesswork.
Requests reach staff on WhatsApp
More towels, a taxi, a broken AC: the request goes to the right person on duty, and the screen shows when someone is on the way.
Check-in with a safe look-up
Surname and booking reference, or the QR code from the guest's stay page, then a check only the guest can answer. Never a list of bookings.
ID, signature and payment
ID shown at the desk or photographed where allowed, terms signed on screen, then cash or card at the desk, a Stripe QR code on the guest's phone, a Stripe card reader, or pay later.
Check-out and walk-ins
Guests see their bill and settle the balance at check-out. On Reception Plus, a guest without a booking can book a free room and check in.
Key cards from your own system
Connect your key-card system through its hotel-system interface, by an https connector or a small bridge on the desk computer. Keys from the desk always work.
A fresh start for every guest
After each guest, or a minute with nobody there, the screen forgets everything. Call someone and Emergency are always on screen.
Key cards: systems such as Salto, dormakaba, ASSA ABLOY (VingCard) and Onity commonly offer an interface for hotel systems, which the lock company switches on. ChatBeds gives you the message to send them. You keep your own locks and licence; ChatBeds doesn't sell locks.
What the add-on includes, and the 20 free minutes to try it, are on the pricing page.
More of ChatBeds
WhatsApp operations
Your team runs the hotel from WhatsApp, by text or voice note, in any language.
Ana, voice assistant
Talk to ChatBeds: Ana sets up your hotel, answers questions and does daily work by voice, in 20 languages.
Front desk
Tape chart, bookings, check-in and check-out, walk-ins and guest folios.
Run your hotel from WhatsApp, starting today
Free for up to 3 rooms. Bigger properties start with a 14-day free trial. Set-up takes minutes.