Operate · Guest Memory
Every guest remembered, the way they like it
ChatBeds picks up what guests like from their WhatsApp chats and calls (a high floor, extra pillows, breakfast at seven), asks them once to confirm, and puts it on their next booking for your team to see. Guests can see and forget anything, and their answer about offers is kept too.
Pearl Hotel
ChatBeds · Maria, receptionist
Picked up from the conversation
Only what the guest said in their own words, never a guess.
Asked once
One WhatsApp question: shall we remember this for next time? Yes or no.
On the next booking
Confirmed preferences become the booking's requests, and the team sees them on the booking.
Never the sensitive things
Nothing about health, religion or anything like it is ever kept.
Offers only with a yes
The guest's yes or no to offers is kept per channel, and STOP on WhatsApp ends them.
A Passport to other hotels
Guests carry what they confirmed to other ChatBeds hotels, and can take it back from any of them.
More of ChatBeds
WhatsApp operations
Your team runs the hotel from WhatsApp, by text or voice note, in any language.
Ana, voice assistant
Talk to ChatBeds: Ana sets up your hotel, answers questions and does daily work by voice, in 20 languages.
Ana at reception
A tablet at the desk where guests check in and out, ask questions and send requests, by voice or touch.
Run your hotel from WhatsApp, starting today
Free for up to 3 rooms. Bigger properties start with a 14-day free trial. Set-up takes minutes.