销售 · Loyalty and memberships
Guests who come back, and book direct
Reward guests who book direct: nights counted once they've stayed and paid, a free night every few nights, tiers with perks, a card in WhatsApp and Apple or Google Wallet, Book again in one tap, a paid club of your own, and messages to past guests when nights ahead look empty.
Pearl Hotel
ChatBeds · Maria，前台接待
Nights on direct stays
Counted once the guest has stayed and paid; booking-site stays don't count.
A free night every few nights
Given as a voucher the guest spends at any of your hotels.
Tiers and perks
Late check-out or a welcome drink, put on their bookings by themselves.
A card in WhatsApp and Wallet
No app: the card is in the chat, and in Apple or Google Wallet where it updates by itself.
Book again in one tap
Their last room, for new dates, from WhatsApp.
Your own paid club
A price every month or year, a members' code only members can use, paid by card or at the desk.
Win-back when rooms are empty
Past guests who agreed to offers hear about the empty nights, with your yes first and never under your floor price.