运营 · Ana for guests on WhatsApp
Your guests talk to Ana on WhatsApp
Guests write or send a voice note in their own language. Ana answers from your hotel’s information, books rooms in the chat and passes requests to your team. A voice note gets a voice note back.
CB
Pearl Hotel
ChatBeds · Maria，前台接待
0:06“Habitación 12 para Daniel, dos noches desde hoy, dos personas”09:41
Answers any question
From your hotel’s own information, in the guest’s language.
Text or voice note
Guests write or speak. A voice note gets a voice note back.
Books in the chat
Room photos, extras, promo codes and gift vouchers, all in the conversation.
Bargains within your limits
A guest who asks for a better price gets an offer from Ana.
Takes requests
Towels, repairs, wake-up calls and taxis go straight to your team.
Changes and cancellations
Once the guest gives their last name and check-in date, Ana changes or cancels the booking.