01. Acceptance & Contracting Party
This Master Terms and Conditions Agreement (“Agreement” or “Terms”) is legally binding between Bang Tech Inc., a corporation incorporated under the laws of Delaware, United States (“Bang Tech”, “Company”, “we”, “us”, or “our”), operating the website bangtech.io and chatbeds.app, and the individual or business entity registering for, subscribing to, or utilizing the ChatBeds™ service (“Customer”, “Hotel Operator”, “You”, or “Your”).
By accessing the ChatBeds platform, activating hotel WhatsApp or Telegram business integrations, confirming reservation engines, or submitting an application for Founder’s Early Access, You acknowledge that You have read, understood, and unconditionally agree to be bound by these Terms and our incorporated Privacy Policy.
02. Description of the Platform
ChatBeds™ is an enterprise conversational Property Management System (“In-Chat PMS”) engineered for hotels, resorts, boutique lodging, and multi-property hospitality groups. The Platform facilitates:
- Conversational Operations: Task dispatches, housekeeping logs, maintenance tickets, and front-desk handovers conducted natively through WhatsApp Business API, Telegram, voice channels, and webhooks.
- Autonomous Hotel Features: AI Operations Commander morning briefings, Groq Whisper voice note transcription, Gemini Vision room quality analysis, RevBot dynamic pricing recommendations, and automated 2:00 AM Night Audit reconciliations.
- Core Hospitality Engine: Reservation folios, rate plans, seasonal pricing, double-entry immutable accounting ledgers compliant with USALI standards, and payment processing connectors.
- Integration Flexibility: Operation as a standalone PMS or as an autonomous conversational overlay synchronized via 2-way webhooks to your existing channel managers and third-party systems.
03. Property Accounts, Roles & Security
To deploy ChatBeds, You must maintain an active property account. You represent and warrant that the individual registering the property is an authorized officer or authorized representative of the lodging establishment.
Role-Based Access Control (RBAC): ChatBeds enforces strict multi-tenant and role-based segregation. General Managers, Supervisors, Front Desk Staff, Housekeepers, and Engineers must only be provisioned permissions commensurate with their professional responsibilities. You are strictly responsible for maintaining credential confidentiality, authorized phone number lists, and immediately revoking permissions for separated personnel.
04. Conversational Messaging & Carrier Policies
ChatBeds leverages carrier networks and third-party messaging infrastructure, including Meta Platforms, Inc. (WhatsApp Business API) and Telegram Messenger Inc.
Bang Tech Inc. is not liable for temporary transmission interruptions, carrier delivery latencies, or third-party API rate limits imposed by Meta or mobile carriers outside our direct control.
05. AI Capabilities & Operational Discretion
ChatBeds incorporates multimodal Artificial Intelligence (including Groq Whisper speech transcription and Google Gemini multimodal reasoning models) to automate hotel workflows.
Autonomous Guardrails & Human-in-the-Loop: While RevBot generates dynamic rate recommendations and Night Audit Autopilot flags exceptions, the Hotel Operator retains ultimate administrative authority over property pricing, folio write-offs, guest charges, and staffing decisions. Dynamic rate adjustments executed via 1-tap WhatsApp buttons constitute intentional business acts authorized by the Hotel Operator.
You acknowledge that while our transcription and computer vision models operate with high industry precision, multimodal outputs (such as optical receipt recognition and room photo inspections) should be periodically audited by hotel supervisors through the built-in verification queue.
06. Accounting Ledger, Folios & Payments
Double-Entry Accounting: ChatBeds generates immutable, double-entry financial journal entries adhering to the Uniform System of Accounts for the Lodging Industry (USALI). Once a business date has been rolled and posted, transactions can only be adjusted via compensating reversing journal entries to maintain audit compliance.
Payment Processing: Integrated payment collection (deposits, room upgrades, minibar charges) utilizes third-party, PCI-DSS Level 1 certified processors such as Stripe. Bang Tech Inc. never stores raw primary account numbers (PAN) or CVV codes on our application servers. All transaction fees, dispute fees, and chargeback liabilities remain the sole responsibility of the Hotel Operator.
07. Guest Privacy & Controller / Processor Relationship
With respect to guest personal data (guest names, passports, phone numbers, folio itemization, stay dates):
- The Hotel Operator is the Data Controller under applicable privacy regulations (such as GDPR, CCPA, and CPRA).
- Bang Tech Inc. acts solely as a Data Processor / Service Provider, processing guest information strictly to execute the operational commands requested by the Hotel Operator.
The Hotel Operator warrants that it has secured all lawful consents, notices, and legal grounds required under local lodging laws to communicate with guests via WhatsApp, SMS, or telephone.
08. Subscription, Billing & Founder’s Early Access
Official Launch Date: ChatBeds officially launches globally on November 1st, 2026. Properties accepted into the Founder’s VIP Cohort are eligible for promotional subscription rates (including up to 50% discount for the initial 12-month billing period).
Billing Cycles: Subscription fees are billed monthly or annually in advance based on the active room count or property tier. All fees are exclusive of applicable federal, state, or municipal taxes, which shall be added to invoices where required.
Cancellation & Refund Policy: Subscriptions may be cancelled at any time prior to the next billing cycle via written notice to contact@chatbeds.app. Because software infrastructure is provisioned dynamically, subscription fees are non-refundable for partial months. Upon termination, You are entitled to a complete export of your guest folios and ledger data in CSV or JSON format.
09. Intellectual Property Rights
All worldwide right, title, and interest in and to ChatBeds™, including but not limited to the software code, conversational engines, RevBot algorithms, UI designs, documentation, and the ChatBeds name and logo, are the exclusive intellectual property of Bang Tech Inc.
Nothing in this Agreement grants You ownership of the platform. You are granted a revocable, non-exclusive, non-transferable enterprise license to use the service for your designated lodging properties during your subscription term.
10. Acceptable Use Policy
You agree not to, and will not permit any third party or employee to:
- Reverse engineer, decompile, or disassemble any portion of the ChatBeds software or AI orchestration framework.
- Use the platform to operate illicit, illegal, or unlicensed lodging or commercial activities.
- Attempt to bypass multi-tenant isolation, penetration test without prior written consent, or inject malicious payloads into webhook endpoints.
- Transmit unsolicited advertising, marketing spam, or unlawful harassment to guests or staff via connected WhatsApp numbers.
11. Warranties & Disclaimers
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE PLATFORM AND ALL RELATED SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. BANG TECH INC. EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR ENTIRELY FREE FROM HARMFUL COMPONENTS, OR THAT TRANSMISSION VIA TELECOMMUNICATION CARRIER NETWORKS WILL BE DELIVERED WITHOUT OCCASIONAL LATENCY.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BANG TECH INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA, ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SERVICE.
IN NO EVENT SHALL BANG TECH INC.’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO BANG TECH INC. UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.
13. Indemnification
You agree to defend, indemnify, and hold harmless Bang Tech Inc. and its affiliates, officers, directors, and employees from and against any third-party claims, liabilities, losses, damages, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Your breach of this Agreement; (b) Your violation of applicable laws or third-party rights (including guest privacy or telecommunications laws); or (c) disputes between You and your hotel guests, vendors, or OTA distribution channels.
14. Governing Law & Dispute Resolution
This Agreement shall be governed by, and construed in accordance with, the laws of the State of Delaware, United States, without regard to its conflict of laws principles.
Any dispute, controversy, or claim arising out of or relating to this Agreement shall be resolved through confidential, binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The seat of arbitration shall be New Castle County, Delaware.
15. Corporate Notices & Contact Information
For any legal notices, contractual questions, or compliance inquiries, please contact our legal counsel: